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This return policy governs the return of any Product (defined below) ordered by you, as the user of the ‘https://bmsultania.com/' web portal ("Site") (domain name – https://bmsultania.com/) ("Return Policy"). Any reference to "you" or "User" or "User's" in this Return Policy, means you the User of the Site, ordering and renting the Products (defined below) displayed by BM Sultania (hereinafter referred to as "the Site Owner" "we" "us" or "our") solely for your personal use and/or accessing and using the Site ("Services") in the manner as set out in the terms and conditions available at ("Terms and Conditions"). Each capitalized term not defined but used in this Return Policy shall have the same meaning as ascribed to such term in the Terms and Conditions.
Please note that for all the Orders, made by you for renting any of the Products displayed on the Site, you agree that you shall return such Product, in a satisfactory condition as specified herein and in the Terms and Conditions, to the Site Owner in the manner as set out in this Return Policy. It is here by clarified that this Return Policy is not applicable for Products that are being purchased by you through the Site.
You hereby agree and acknowledge that you shall be solely responsible to return the Products delivered to you within a period of 3 (Three) days or as per the no. of booking days confirmed from the date of delivery ("Return Date") in a satisfactory condition and subject to the Terms and Conditions. Further, you agree that the Site Owner is entitled to and authorized, to charge the applicable late fee as detailed below ("Late Fee") in the event you fail to return the Product to the Site Owner in the manner set out below in this Return Policy, before the expiry of the Return Date.
In the event the Product is not returned within the expected day from the Return Date, the Site Owner shall have the right to charge you a Late Fee equivalent to an amount of Rs. 500 per product per day and Rs. 200 per accessory per day.
It is hereby clarified that the Late Fee chargeable by the Site Owner shall be in addition to the Rental Fee payable by you for each Product, ordered and delivered to you by the Site Owner and any additional payment due and payable on account of any material damage done to the Product by you at the time of using such Product in accordance with the terms of the Terms and Conditions.
The Site Owner shall have the right to not return the Security Deposit until the late fee is recovered as the Rental Fee of the Product given by you in accordance with the Terms and Conditions, against the Late Fee payable by you in accordance with the terms of this Return Policy. In the event of Late Fee payable by you, you hereby authorize the Site Owner to immediately charge the balance Late Fee, on the credit card/debit card of the User registered with the Site.
You hereby agree and acknowledge that you shall be solely liable for returning the Product in the same conditions (excluding normal wear and tear) as the Product was delivered to you. It is hereby clarified that you shall be liable for all costs incurred by the Site Owner in relation to any Substantial Damage or Major Loss to the Product caused by you. The cost assessment of the Site Owner in this regard shall be final and binding on the User. The Site Owner shall have the right to deduct such costs for Substantial Damage or Major Loss, as the case maybe.
At the time of returning the Product, you are required to package the Product in the original packing in which it was delivered to you or any return packing provided to you by the Site Owner at the time of delivery of the Product. Kindly ensure that you seal the package properly.
It is further agreed that the Product shall be returned in a safe and acceptable manner, only to the person designated by the Site Owner, who shall pick up the Product from your Shipping Address on or before the Return Date, as per your instructions.
You hereby explicitly agree not to dispute the decision made by the Site Owner in relation to the determination of a material damage done to the Product during its delivery on your part and/or any Substantial Damage or Major Loss in accordance with the Terms and Conditions.
Any dispute regarding return of any Product or any of the terms of this Return Policy will be governed by this Return Policy and by the laws of India and courts of Pune shall have exclusive jurisdiction.
REFUNDABLE SECURITY DEPOSIT POLICY
i. Security deposit to be paid at the time of pick up and will be returned after a thorough quality check & on receiving necessary clearances.
ii. If product is damaged or has stains security amount will be deducted.
iii. Cash deposit will be refunded at the time of returning the product after QC.
iv. Online bank transfer will take 15 to 30 working days to refund after we receive the product and QC is done.
v. In case of permanent damage, Security deposit will be forfeited and user is expected to pay 30% of the product MRP (Minus Secutiry Deposit).